
FAQ's
About A&CO
What is A&Co.?
A&Co. is a luxury collective offering
bespoke watches, fine writing instruments, custom-made shoes, and curated
artworks & artefacts. Each piece is thoughtfully designed and crafted with
intention… telling a story of heritage, craftsmanship, and individuality.
Where are your products made?
Our products are designed and crafted in
collaboration with master artisans across India and select international
partners, depending on the product line.
Do you ship internationally?
Yes, we ship worldwide. Shipping charges
and delivery timelines may vary depending on your location.
Can I request a custom or personalized product?
Absolutely. Many of our watches, pens, and
artworks can be customized. Please contact us directly to discuss your vision.
How do I get in touch with A&Co.?
You can reach us via the Contact section on
our website or write to us at [connect@ahmedluxury.com]. We’re happy to assist
you.
What is your return or exchange policy?
Due to the bespoke nature of most products,
returns are limited. Please refer to our Returns & Exchanges section for
category-specific guidelines.

About Watches
Are your watches mechanical?
Yes, our watches use high-quality mechanical
movements, including hand-wound, automatic, and flyback mechanisms, offering
both function and tradition.
Can I personalize a watch dialor caseback?
Yes. We offer hand-painted dials and
engraved casebacks. Our team will work with you to bring your vision to life.
What is the warranty on your watches?
All A&Co. watches come with a 1-year
warranty covering movement and manufacturing defects.
Do you offer servicing forA&Co. watches?
Yes, we provide servicing and repairs.
Reach out to our support team to schedule a watch service. The service is
chargeable.

About Pens
Can I get a personalized penwith initials or artwork?
Yes. We specialize in hand-painted and
personalized pens , from initials to intricate miniature art.
What nib sizes do you offer?
Our fountain pens come with nibs ranging
from Fine, Medium to Broad.
What’s the delivery time forpens?
Depending on the design a pen takes 15 days
to 21 days to complete.

About Art & Artefacts
How do I commission a custom artwork?
To commission a piece, simply share your
vision or reference, intended dimensions, and preferred style. Our team will
guide you through the curation and creation process.
Are the artworks signed and certified?
Yes. All original artworks come signed by
the artist and include a certificate of authenticity.
Do you frame the artworks?
We offer framing as an optional service.
Our team can assist you in selecting frames that suit your space and the
artwork.

About Shoes
Are your shoes made-to-order?
Yes. Each pair is crafted to fit and
reflect your personal style. You can choose materials, colors, and even
monogram your pair.
What is the delivery time forcustom shoes?
Typically, made-to-order shoes are ready to
ship within 3–4 weeks from payment.
How do I know my size?
We provide a international size guide for
you to choose your size.

About Perfumes & Accessories
When will perfumes andaccessories be available?
We are working on launching these
categories soon. Subscribe to our newsletter or follow us on Instagram for
early access and announcements.
- Choosing a selection results in a full page refresh.